Who will help me decide how to choose my treatment?
One of our Spa receptionists will help you plan the perfect spa experience, including the best sequence for your treatments.

What if I have special health considerations?
Please notify a Spa receptionist before booking your appointments. All Spa guests will be asked to complete a brief medical questionnaire upon check-in. If necessary, you can request a mini check up with the doctor.

May I request a male or female therapist?
Yes, but we cannot guarantee the availability of a particular therapist or gender. All of our therapists are trained to drape sheets discreetly to respect and protect your privacy at all times.

What do I wear during my treatment?
Wear whatever is comfortable. The Spa will provide you with undergarments for body treatments.

What about my jewelry and valuables?
Please leave all valuables in your hotel safety deposit box. The Spa is not responsible for lost or forgotten valuables. If you forget to take off your watch or ring, place it inside your bathrobe pocket.

What if I'm late for my appointment?
Arriving late will limit the time for your treatment. You will be asked to sign a service waiver where you agree to take the remaining time of the service. Depending on the length of your service, a late arrival may be classified as a No Show.

How early do I need to check in for my scheduled appointment?
If you have a beauty salon appointment or your treatment is scheduled at the outdoor palapas, you need to arrive 10 minutes prior to your appointment. At the Central Spa you need to check in 30 minutes early at the first-level treatment and hydrotherapy reception area. This will give you enough time to check in, get your locker assignment, change into your robe, and relax for a few minutes at the Spa lounge before your treatment begins. If you want to enjoy our hydrotherapy facilities, plan to arrive one hour prior to your first service.

What precautions do I need to take?
We recommend that you eat in moderation prior to your spa service and avoid alcoholic beverages in combination with exercise classes, whirlpools and heat treatments. Do not shave your legs prior to a body scrub treatment. Bad sunburn may prevent you from taking or enjoying a spa treatment, so use adequate sun protection.

What about gratuities?
Le Blanc is an all-inclusive resort, so gratuities are included. Additional gratuities are optional.

How do I pay for spa services?
Guests must pay in cash or with a major credit card. Mastercard, Visa and American Express are accepted.

What is your cancellation policy?
Cancellations must be made at 5 p.m. the day before your scheduled appointment. After that time there is no reimbursement and you can reschedule based on availability. Last-minute rescheduling requires up to two hours before your spa service is scheduled.

What if I forget to show up for my appointment?
Please don't! You will lose the treatment with no reimbursement. A No Show can be rescheduled based on availability only in the case of illness showing a medical waiver.