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FAQ'S


Q. Where is Le Blanc Spa Resort located?
A. Distance from Hotel to Downtown Cancun, 15 minutes. Distance from Hotel to Cancun Airport, 25 minutes.
The Resort is located in the heart of the hotel zone facing a spectacular and private white sandy beach.

Q. What activities and features are provided at the Le Blanc Spa Resort all inclusive?
A. Le Blanc Spa Resort is for a complete relaxation, experience a day at the Spa where elegant spa suites let you enjoy rejuvenating treatments. When not enjoying the spa, guests will be able to lounge by one of the 3 outdoor pools, including 2 infinity pools and an outdoor Jacuzzi. Those looking for more adventure can try activities at one of the other 6 nearby Palace Resorts which gives them complimentary access to the amenities, golf courses, beaches, and more.

Q. How many rooms and pools are there at Le Blanc Spa Resort all inclusive?
A. 260 luxurious accommodations and three outdoor pools including two infinity pools.

Q. How many restaurants and bars are there at Le Blanc Spa Resort All Inclusive?
A. Four finest haute cuisine upscale restaurants and 5 bars including two swim-up bars.

Q. Is the spa and internet included in Le Blanc Spa Resort's all inclusive package?
A. Wireless Internet service is offered in both publicareas and guestrooms at no cost for guests.
Spa treatments have an additional cost.

Q. Is there a shuttle from Le Blanc to the other Palace Resorts properties?
A. We do not have transportation to the other properties.

RESERVATIONS - LE BLANC SPA RESORT

Q. How often does availability change?
A. Rates and availability changes minute-by-minute. We recommend that you reserve now for immediate confirmation. In most cases, you will be able to change or cancel your reservation without penalty, though some rates do require a deposit. Be sure to read the Rate Terms carefully.

Q. Are reservations confirmed immediately?
A. Yes. We only offer rates that are confirmed as available. Reservations are confirmed immediately with the hotel.

Q. Will I receive a confirmation email
A. Yes. Immediately after making your reservation, you will be sent an email which will include your hotel confirmation number.

Q. How many people may I have in my room?
A. Reservations made on our site are for the industry-standard based on double occupancy. An additional person in the room may be subject to room type availability and will require an additional charge.

Q. When will I need to pay for the reservation?
A. In most cases, you will only be charged for your first night. Deposit details will be included in the Rate Terms.

Q. Why do I need to provide a credit card to make my reservation?
A. A credit card is required by the hotel to confirm your reservation. You will be charged THE FIRST NIGHT, unless your reservation is pre-paid.

Q. What is the cancellation policy?
A. Cancellation policies vary by season, and will be outlined in the Rate Terms. Please read the terms carefully.

Q. How could I change my reservation after it’s been made?
A. It is easy to change your reservation after it is made. You may contact us 24 hours a day, 7 days a week, by phone or by email. Our contact information is available on our web site, and in your confirmation email. Many reservations may be changed or cancelled without additional fees; we recommend to read the Rate Terms carefully when booking.

Can I make reservations for spa, golf, Lumiere in advance? How?
Yes, you can contact our tele-marketing department or directly by the Le Blanc app.

Q. Is the spa and internet included in Le Blanc Spa Resort's all inclusive package?
A. Wireless Internet service is offered in both public areas and guestrooms at no cost for guests.
Spa treatments have an additional cost; the hydrotherapy is complementary during the stay.

Q. Do the restaurants require reservation?
A. Lumiere is our fine dinning and most exclusive restaurant, and is the only one that require reservation.

Q. Is there a dress code for the Restaurants?
A. BlancItalia, BlancOrient and BlancInternational the Attire is Casual-Formal: no shorts, sleeveless t-shirts.

Lumiere the attire is Formal: no shorts, sleeveless t-shirts, sneakers or sandals, no jeans.